Cancellation Periods
2-Day Cancellation Window
You have 2 days from the date of purchase to cancel your order if you simply change your mind. No questions asked during this period.
7-Day Extended Cancellation
You have up to 7 days from the date of purchase to request a cancellation by submitting a support ticket at https://softsos.com/tickets
After 7 Days
Refunds after 7 days will be difficult to process, as we understand that you have likely used the digital product. Once digital software has been downloaded, activated, or used, it cannot be returned or refunded.
Payment Processing
All payments are processed and managed through PayPal. This ensures secure transactions and buyer protection for all our customers.
Important Notice – Contact Us First
Before raising any dispute through PayPal, please submit a support ticket at https://softsos.com/tickets
This allows us to:
- Quickly address and resolve your issue
- Provide immediate assistance
- Process your refund faster than through dispute channels
- Maintain good customer relations
Our Commitment
We are here to serve you and ensure your complete satisfaction. Our customer support team is dedicated to resolving any issues promptly and professionally.
How to Request a Refund
- Visit https://softsos.com/tickets
- Submit a detailed support ticket explaining your situation
- Include your order number and reason for refund
- Our team will respond and process your request quickly
Contact Information
For all refund requests and support inquiries: Support Portal: https://softsos.com/tickets
We value your business and are committed to providing excellent customer service. Let us help you resolve any concerns before escalating through payment processors.