General Questions
What is SoftSOS.com?
SoftSOS.com is an authorized software reseller specializing in premium software products at discounted prices. We leverage bulk purchasing agreements and strategic partnerships to offer genuine software licenses at up to 70% off retail prices.
Are your software products genuine?
Yes, absolutely. All our software products are 100% authentic and come with valid licenses obtained through authorized channels and verified partnerships.
How can you offer such low prices?
Our bulk purchasing power and authorized reseller agreements allow us to secure significant discounts from software publishers, which we pass directly to our customers.
Ordering and Payment
What payment methods do you accept?
All payments are processed and managed through PayPal, ensuring secure transactions and buyer protection.
How long does delivery take?
Digital products are typically delivered within 24 hours of payment confirmation. Delivery times may vary during peak periods or holidays.
How will I receive my software?
Software licenses are delivered digitally via email, including license keys and activation instructions.
Can I get a receipt for my purchase?
Yes, you will receive a purchase confirmation and receipt via email after successful payment.
Refunds and Cancellations
What is your refund policy?
- 2 days: Cancel if you change your mind, no questions asked
- 7 days: Submit a ticket at https://softsos.com/tickets for cancellation
- After 7 days: Refunds are difficult as we understand you’ve likely used the digital product
How do I request a refund?
Submit a support ticket at https://softsos.com/tickets with your order number and reason for refund. Please contact us before raising any PayPal disputes.
Can I return activated software?
No, once software has been downloaded, activated, or used, it cannot be returned or refunded.
Technical Support
Do you provide technical support for the software?
Product support is provided by the original software publishers, not SoftSOS.com. However, we can assist with license-related questions and delivery issues.
What if my license key doesn’t work?
Contact us immediately at https://softsos.com/tickets with your order details, and we’ll resolve the issue quickly.
Can I transfer my license to another computer?
License transfer policies depend on the specific software publisher’s terms. Check your software’s license agreement for details.
Account and Security
Do I need to create an account to purchase?
Account requirements may vary. Check our website during checkout for specific requirements.
Is my personal information secure?
Yes, we use industry-standard security measures to protect your personal data and do not share information with third parties without consent.
What if I suspect unauthorized account access?
Report any security concerns immediately by opening a ticket at https://softsos.com/tickets
Product Questions
Can I use the software for commercial purposes?
Usage rights depend on the specific license type you purchase. Check the individual software license terms for commercial use permissions.
Can I resell the software I purchase?
No, reselling or redistributing purchased licenses is prohibited under our terms of service.
Do you offer volume discounts?
Our listed prices already reflect bulk discount savings. For enterprise-level purchases, contact us through https://softsos.com/tickets
Delivery Issues
I haven’t received my software yet. What should I do?
Check your spam/junk folder first. If you still don’t see it, open a ticket at https://softsos.com/tickets with your order number.
Can I change my delivery email address?
Contact us at https://softsos.com/tickets as soon as possible with your order number and new email address.
What if I accidentally delete my license email?
We can resend your license information. Submit a ticket at https://softsos.com/tickets with your order details.
Still Have Questions?
If you can’t find the answer to your question here, please don’t hesitate to contact our support team:
Support Portal: https://softsos.com/tickets
Our dedicated customer service team is here to help you with any inquiries or concerns.